1. The information we collect and how we use it
When you register to use our site we will request information from you including your name and e-mail address. We may also request other limited information about you or your business. We, our agents and subcontractors may check some of the information that you provide to us against third party databases to confirm that it is accurate.
We gather and use this information to allow us to process your registration and provide you with our services. We, our agents and sub-contractors may also use this information to communicate with you on any matter generally relating to the provision of our services. Any calls that you make to our customer team may be recorded and the information obtained used for the purposes of our business management, training and security. You will always be able to see and amend the registration information we hold about you by contacting us at Proteros Data Systems Limited, Hertsmere House, Oakford House, 291 Low Lanes, Leeds, LS18 5NU, UK.
We may use data in accordance with this policy, including to monitor site usage, supplier performance and customer satisfaction. On occasions we carry out surveys or other promotional activities which may be for our own benefit or for more general interest, and may collect further information about you in connection with them. Participation in any survey is entirely optional.
Our use of information gathering technologies
A cookie is a small piece of information that a web site puts on your hard disk or stores in your computer’s memory so that it can remember something about you at a later time. A cookie records your preferences when using a particular site, ensuring that you are not shown the same information and/or are only shown information you have indicated that you are interested in. In order to use our site you must agree to let cookies be saved on your computer’s memory as they are an essential part of the site navigation.
Our site uses “in-memory” cookies which essentially remember, during any one visit to the site, who a user is between page clicks, so that we can deliver personalised information and navigation by shaping the information you receive. Since each user has individual access rights to areas of the site we must be able to identify users at all times. As soon as your browser is shut down or you log out of our site, any cookies stored on your computer from our web site will expire. Each time you enter our site you will be given a new “in-memory” cookie. We reserve the right to use other tracking technologies in the future.
We (or our customer service agencies) may use the information we collect about you using cookies to monitor site usage, supplier performance and customer satisfaction or for other research and analytical purposes, in order to improve and better tailor the services we provide and to decide which customers to include in any promotional campaigns we may run. We or our agents and sub-contractors may occasionally contact you including by post, email or telephone to ask you for your feedback and comments on our services.
We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop and improve our site and our services and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We and our group companies may also wish to provide you with information about special features of our web site or any special service or products which we think may be of interest to you. We may also want to provide you with related information from third parties which we think may interest you. If you would rather not receive such information from us, please log on to the website and update your personal information in the “My Page” section of the site to inform us of this.
All personal information supplied by you will be treated in confidence by us and our Group companies and will not be disclosed to any third parties except where your consent has been received or where required by law. In order to provide you with products and services this information will be held in the data systems of our Group companies or our agents or sub-contractors.
2. How we protect your information
Firewalls are used to attempt to block unauthorised traffic to the servers that host our site and the actual servers are located in a secure location, which can only be accessed by authorised personnel.
We also aim to keep the information we have about you confidential. Our internal procedures cover the storage, access and disclosure of that information.
You should ensure you keep your password confidential and remember to sign out when not using the site to prevent unauthorised access.
3. Sale of business
In the event that our business is sold or integrated with another business (such as in a joint venture arrangement) the details we have about you may be disclosed to our advisers and any prospective purchasers’ advisers, and will be passed on to the new owners of the business.
4. Your consent
5. How to contact us
This website respects your privacy and works hard to safeguard the privacy of your personal data. This website does not sell or disclose any personally-identifiable information collected on this website.
This website collects information from online feedback forms or email requests. Any personal information you may provide is only used for the purposes for which you provide. We will never send you unsolicited emails or pass any data to any other party.
This web site also records information such as your IP address, operating system, browser and screen resolution of your computer. This information is currently recorded as log files stored on this server in an aggregated form only.
6.Cookies – what are they?
A “cookie” is a small text file that’s stored on your computer, tablet or phone when you visit a website. Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable a web site to remember things about you as a returning visitor.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Alternatively, you can search the internet for other independent information on cookies.